If you receive an error when logging into OS, such as the following:

Error occurred while sending a direct message or getting the response.

It’s likely due to a failure to authenticate your Google account.  This could be due to a couple of issues:

If it’s a recent password or account security setting change, please execute the following steps to resolve:

  1. Logout of OS
  2. Logout of your Google account
  3. Go to your browser settings and clear cache and cookies
    1. Chrome
    2. Firefox
    3. Safari
  4. Log back in

This should resolve your Google authentication token.

If you continue to encounter the same problem, please contact your system administrator.