If you receive an error when logging into OS, such as the following:
Error occurred while sending a direct message or getting the response.
It’s likely due to a failure to authenticate your Google account. This could be due to a couple of issues:
- A recent password change
- Google API availability (you can check service status here)
If it’s a recent password or account security setting change, please execute the following steps to resolve:
- Logout of OS
- Logout of your Google account
- Go to your browser settings and clear cache and cookies
- Log back in
This should resolve your Google authentication token.
If you continue to encounter the same problem, please contact your system administrator.